Property Management: Contractors and Vendors
Property Management: Contractors and Vendors
Embedded Files
This course was created for a fictional client with a need to empower site-level management to select and hire contractors and vendors when needed. I made design decisions and developed content based on a brief & pre-existing training materials provided by an SME. These documents were provided to me as part of the Applied Instructional Design Academy.
This course was created for a fictional client with a need to empower site-level management to select and hire contractors and vendors when needed. I made design decisions and developed content based on a brief & pre-existing training materials provided by an SME. These documents were provided to me as part of the Applied Instructional Design Academy.
Analysis and Design
Analysis and Design
Needs Analysis and Action Map
Needs Analysis and Action Map
In this project, the client is a property management company. The VP for Property Maintenance, acting as the project owner, indicated that the central office was spending too much time and resources on finding and hiring contractors to perform work on properties - a role that should properly be fulfilled by the site Property Manager. The project owner indicated that this led to a strain on central office personnel as well as some projects being neglected. Accordingly, the goal of the project was to make Property Managers feel comfortable completing more of these tasks on their own. Ideally, I would have spoken with actual Property Managers and similar personnel to confirm the reasons why they were not doing this on their own, but this was not possible for the simulation.
I was provided a slide deck that the company had previously used for training on the topic of vendors and contractors. I used this material to generate an action map outlining the key steps Property Managers need to take when hiring a contractor and then to identify what information they would need to complete those steps. I used this to inform my Design Document.
Design Document & Storyboarding
Design Document & Storyboarding
In developing a solution for this problem, I decided to create a Storyline course and two pdf job aids. Since this course would need to completed for new Property Managers on a fairly regular basis, it did not seem that an ILT/vILT course would be a good fit. A Storyline course would allow for more meaningful interactions than a Rise course would, which I felt was important given the complexity of the information. The PDFs are important both because they ensure compliance with the company's procedures and because they reinforce that this is a task that the Property Manager is meant to take charge of.
While designing the eLearning course, I chunked the content according to the three main tasks identified in the action map. Each of the first two sections ends with a knowledge check where the learner defends decisions they've "made" to one of their direct reports. I chose to frame the knowledge checks in this way to begin habituating the learner to explaining the process and justifications for it to others. It also puts the learner in the position of being the team member who makes this kind of decision. The course ends with a standard multi-question quiz to ensure that the learning objectives have been met.
Screenshots
Screenshots
Check out the full course below!note: if revisiting this course, please select "restart" instead of "resume" to avoid a known Storyline bug
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